Resolved -
The incident is resolved and processing has returned to normal.
Aug 12, 16:30 EDT
Monitoring -
A fix has been deployed and we are currently monitoring for performance to return to normal.
Aug 12, 15:44 EDT
Update -
A fix has been confirmed and we are currently working on deploying it. Thank you for you patience.
Aug 12, 15:01 EDT
Identified -
We have identified a potential solution and are currently working on a fix. While background processing of documents include Virtual Print is taking much longer than expected, processing will continue once a fix is deployed.
Aug 12, 14:24 EDT
Investigating -
Some users may be experiences issues with our Virtual Print feature. We are currently looking into the issue and will update this page as soon as we know more.
Aug 12, 14:14 EDT