The incident is resolved and processing has returned to normal.
Posted Aug 12, 2026 - 16:30 EDT
Monitoring
A fix has been deployed and we are currently monitoring for performance to return to normal.
Posted Aug 12, 2026 - 15:44 EDT
Update
A fix has been confirmed and we are currently working on deploying it. Thank you for you patience.
Posted Aug 12, 2026 - 15:01 EDT
Identified
We have identified a potential solution and are currently working on a fix. While background processing of documents include Virtual Print is taking much longer than expected, processing will continue once a fix is deployed.
Posted Aug 12, 2026 - 14:24 EDT
Investigating
Some users may be experiences issues with our Virtual Print feature. We are currently looking into the issue and will update this page as soon as we know more.
Posted Aug 12, 2026 - 14:14 EDT
This incident affected: Website and Background Processing.